Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 3–10 business days in the UK. Total delivery time is typically 4–13 business days.

Do you offer free shipping?

Yes, we offer free shipping on all UK orders.

Can I return my order?

Returns can be requested within 14 days of delivery. Items must be unused and in original condition.

Do you accept returns for wrong size or change of mind?

No. As all items are made to order, we do not accept returns for incorrect size selection or change of mind. Please check the size guide carefully before ordering.

What if my item arrives damaged or incorrect?

If your item is damaged, defective, or incorrect, contact us within 14 days of delivery with photos and your order number. We will resolve the issue with a replacement or refund.

How do I choose the right size?

Please refer to our size guide before ordering. If you're unsure, compare with a similar item you already own.

Can I cancel or change my order?

Orders are processed quickly, so changes or cancellations may not be possible once placed.

Will I receive tracking?

Yes, tracking information will be provided once your order has been shipped.

How can I contact you?

Email us at mde8official@proton.me. We usually respond within 24–48 hours.