FAQ – Common Questions
FAQ — Common Questions
Answers to the most frequent questions about MDE8™ — from production to shipping and custom designs.
What makes MDE8™ products special?
Every piece is made on demand from original MDE8™ designs. No mass production — just unique creations crafted with purpose.
Can I request a custom design?
Yes! If your idea aligns with the MDE8™ style and message, we’d love to collaborate. Share your concept, and we’ll reply with a personalised proposal and a mockup-preview.
How can I contact you?
For any questions or support, contact us directly at:
contact@mde8.shop
How long does delivery take?
- UK only — free delivery on all products.
- Estimated transit: 2–7 business days after production.
- Tracking details are sent by email once your order ships.
Do you offer express or next-day delivery?
Not at the moment. Each item is custom-made, so production takes a short time before shipping.
Can I return or exchange an item?
Returns or exchanges are accepted only if the item is damaged, defective, or misprinted. Contact us within 14 days of delivery with your order number and clear photos.
Full details here: Return & Refund Policy
Can I change my shipping address after placing an order?
If production hasn’t started yet, we may be able to update your details. Please contact us as soon as possible to request the change.